ecause your company's Portfolio Review Board consists of the Directors of its five business units and is chaired by the CEO, the meetings tend to be contentious as there is limited funding available…

Question

Options

• AStrives to use consensus to make decisions, but this approach rarely is effective
• BDecided to use an outside facilitator when meetings are held
• CUses multi-voting and makes the final decision
• DOften uses a Delphi approach

• A
  2% (1)
• B
  79% (38)
• C
  13% (6)
• D
  6% (3)

Explanation

When Portfolio Review Board meetings are consistently contentious - especially among executives competing for limited funding across business units - a proven best practice is to bring in an outside facilitator. An external facilitator is neutral, has no stake in any business unit's outcomes, and is skilled in managing group dynamics and conflict. Option A is ruled out by the question itself ('this approach rarely is effective'). Option C (multi-voting with CEO final decision) is an approach but does not address the root cause of contention. Option D (Delphi approach) is used for anonymous expert consensus, not for managing interpersonal executive conflict in live meetings. An outside facilitator removes the political pressure that causes dissension.

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