An administrator is experiencing an issue and needs to enable access for Nutanix support to login. What should the administrator do to meet this requirement?

Question

Options

• AEnable Remote Support from Prism Element
• BEnable SSH
• CEnable Pulse
• DEnable Remote Support from Prism Central

• A
  91% (39)
• B
  5% (2)
• C
  2% (1)
• D
  2% (1)

Explanation

Prism Element has a built-in 'Remote Support' feature designed specifically to grant Nutanix Support engineers secure, tunneled access to the cluster for troubleshooting. Enabling Remote Support from Prism Element (A) creates an authenticated, encrypted connection back to Nutanix's support infrastructure without requiring the administrator to open inbound firewall ports or share credentials. Enabling SSH (B) opens a generic shell port and is not the recommended method for support access. Enabling Pulse (C) sends telemetry data to Nutanix proactively but does not grant support login access. Prism Central's Remote Support option (D) manages Central-level access, not individual cluster (Prism Element) access.

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