Refer to the exhibit. An administrator has received the error shown in the exhibit. Which two steps should the administrator take, in preparation for opening a Nutanix support ticket? (Choose two.)

Question

Options

• AGet the Block Serial Number from the Hardware Page
• BGet the Node Serial Number from IPMI
• CGet the DIMM Slot Number from the node BIOS
• DGet the AOS version from the Settings Page

• A
  17% (7)
• B
  73% (30)
• D
  10% (4)

Explanation

The exhibit (implied by context) shows a hardware-level memory/DIMM error. When opening a Nutanix support ticket for a hardware fault like a failed or degraded DIMM:

• Node Serial Number from IPMI (B): Nutanix support needs to identify the exact physical node to dispatch a replacement part or field engineer. IPMI (Intelligent Platform Management Interface) provides out-of-band access to hardware information, including the node serial number, even if the host OS is unresponsive.

• DIMM Slot Number from BIOS (C): The BIOS/UEFI reports which specific memory slot is faulting. This is essential so the correct DIMM can be replaced, not just any memory module in the server.

• Block Serial Number from the Hardware Page (A) identifies the chassis/block, which is less specific than the node serial for support purposes.

• AOS version from Settings Page (D) is useful for software issues but is not the primary information needed for a hardware DIMM fault ticket.

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