Your company has a Microsoft Teams Phone deployment. You plan to deploy auto attendants and call queues. The support desk requires that its auto attendant be able to forward calls after hours to local

Question

Options

• AMicrosoft 365 Phone System
• BMicrosoft 365 Domestic Calling Plan
• CMicrosoft 365 Phone System - Virtual User
• DOffice 365 E3
• EMicrosoft 365 E5
• FMicrosoft 365 Domestic and International Calling Plan

• A
  3% (1)
• B
  76% (22)
• D
  7% (2)
• E
  10% (3)
• F
  3% (1)

Explanation

Auto attendants use resource accounts, which require a Microsoft 365 Phone System – Virtual User license (C)-this is a free or low-cost license specifically for resource accounts, minimizing cost. To forward calls to external local mobile numbers after hours, the resource account also needs a Domestic Calling Plan (B) to allow outbound PSTN calls. A full Phone System license (A) is for end users, not resource accounts. Office 365 E3 (D) and Microsoft 365 E5 (E) are full user suites that are far more expensive than needed. The Domestic and International Calling Plan (F) adds unnecessary international capability and higher cost.

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