You port phone numbers from a legacy earner to Microsoft Teams Phone to use with Microsoft Teams Calling Plans. You attempt to assign a number to a resource account that will be used by an auto attend

Question

Options

• ASubmit a request to convert the number from a user number to a service number.
• BRun the Set-CsOnlineApplicationlnstance cmdlet.
• CRun the Set-CsTeamsUnassignedNumber Treatment cmdlet.
• DOrder a new number from Microsoft.

• A
  79% (27)
• B
  3% (1)
• C
  12% (4)
• D
  6% (2)

Explanation

When phone numbers are ported into Microsoft Teams, they are classified as User (subscriber) numbers by default. Resource accounts used by auto attendants and call queues require Service numbers - not User numbers. Service numbers support higher concurrent call volumes and are the only type that can be assigned to resource accounts. Since the ported number won't appear in the list of available numbers for the resource account, you must submit a service request to Microsoft to convert the number type from User to Service. Running Set-CsOnlineApplicationInstance (B) configures an existing resource account but doesn't change the number type. Set-CsTeamsUnassignedNumberTreatment (C) handles unassigned number routing. Ordering a new number (D) is unnecessary when the existing ported number can be converted.

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