You have a Microsoft Teams Phone deployment. You need to provide two users with the ability to share a single phone number for inbound and outbound calling. What are two ways to achieve the goal?…

The correct answer is A. call queues D. call delegation. Two users can share a single phone number in Microsoft Teams Phone through call queues and call delegation. A call queue assigns a shared phone number to a group of agents; all agents in the queue share that number for inbound calls, and outbound calls can be placed on behalf…

Configure and manage Microsoft Teams Phone

Question

You have a Microsoft Teams Phone deployment. You need to provide two users with the ability to share a single phone number for inbound and outbound calling. What are two ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

Acall queues
Bcall forwarding
Cgroup call pickup
Dcall delegation
Ecall park

How the community answered

(46 responses)

A
80% (37)
B
11% (5)
C
7% (3)
E
2% (1)

Explanation

Two users can share a single phone number in Microsoft Teams Phone through call queues and call delegation. A call queue assigns a shared phone number to a group of agents; all agents in the queue share that number for inbound calls, and outbound calls can be placed on behalf of the queue number. Call delegation allows a delegate to make and receive calls on behalf of a delegator using the delegator's phone number, effectively sharing one number between the two users. Call forwarding (B) routes calls from one user to another but does not share a number. Group call pickup (C) lets users answer each other's ringing calls but does not share a number. Call park (E) places a call on hold for any user to retrieve but does not share a number.

Topics

#Teams Phone#Call Queues#Call Delegation#Shared Number

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