You have a Microsoft Teams Phone deployment. You need to provide two users with the ability to share a single phone number for inbound and outbound calling. What are two ways to achieve the goal? Each

The correct answer is A. call queues D. call delegation. Two users can share a single phone number in Microsoft Teams Phone through call queues and call delegation. A call queue assigns a shared phone number to a group of agents; all agents in the queue share that number for inbound calls, and outbound calls can be placed on behalf of

Configure and manage Microsoft Teams Phone

Question

You have a Microsoft Teams Phone deployment. You need to provide two users with the ability to share a single phone number for inbound and outbound calling. What are two ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

Acall queues
Bcall forwarding
Cgroup call pickup
Dcall delegation
Ecall park

How the community answered

(46 responses)

A
80% (37)
B
11% (5)
C
7% (3)
E
2% (1)

Explanation

Two users can share a single phone number in Microsoft Teams Phone through call queues and call delegation. A call queue assigns a shared phone number to a group of agents; all agents in the queue share that number for inbound calls, and outbound calls can be placed on behalf of the queue number. Call delegation allows a delegate to make and receive calls on behalf of a delegator using the delegator's phone number, effectively sharing one number between the two users. Call forwarding (B) routes calls from one user to another but does not share a number. Group call pickup (C) lets users answer each other's ringing calls but does not share a number. Call park (E) places a call on hold for any user to retrieve but does not share a number.

Topics

#Teams Phone#Call Queues#Call Delegation#Shared Number

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