Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort. Solution: You configure the call queue to use a Microsoft 365 group. Does this meet the goal?

Question

Accepted Answer

A. Yes When a call queue is linked to a Microsoft 365 group, the group's shared mailbox stores voicemail and transcripts that all group members can access natively, and the Teams channel associated with the group surfaces call queue activity. This satisfies both the shared history and shared transcribed voicemail requirements with a single configuration step, minimizing administrative effort.

Answer

B. No

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might h

Question

Options

How the community answered

Why each option

Topics

Community Discussion