You have a Microsoft 365 E3 subscription that uses Microsoft Teams. You need to ensure that users can configure call queues and auto attendants by using the Teams client. The solution must minimize co

The correct answer is A. Teams Premium D. Teams Phone Standard. To configure call queues and auto attendants directly from the Teams client (via the Queues app), two licenses are needed on top of the existing Microsoft 365 E3 license: Teams Phone Standard (D) enables the underlying Phone System capability required for call queues and auto att

Configure and manage Microsoft Teams Phone

Question

You have a Microsoft 365 E3 subscription that uses Microsoft Teams. You need to ensure that users can configure call queues and auto attendants by using the Teams client. The solution must minimize costs. Which two licenses should you assign to each user? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options

ATeams Premium
BAdvanced Communications
CTeams Essentials
DTeams Phone Standard
ETeams Shared Device

How the community answered

(20 responses)

A
60% (12)
B
20% (4)
C
15% (3)
E
5% (1)

Explanation

To configure call queues and auto attendants directly from the Teams client (via the Queues app), two licenses are needed on top of the existing Microsoft 365 E3 license: Teams Phone Standard (D) enables the underlying Phone System capability required for call queues and auto attendants; Teams Premium (A) unlocks the Queues app in the Teams client, giving authorized users a rich interface to manage call queues and auto attendants without needing to go to the Teams admin center. Advanced Communications (B) adds compliance recording and large meeting features, not call queue management. Teams Essentials (C) is a standalone Teams license with no Phone System. Teams Shared Device (E) is for hot-desking/shared devices.

Topics

#Teams Phone#Teams Licensing#Call Queues#Auto Attendants

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