You have a Microsoft 365 subscription that uses Microsoft Teams. You need to ensure that a user can place a call on hold, and the call can be retrieved by another user. What should you do?

The correct answer is B. Create a call park policy.. Call Park allows a user to place a call on hold at a virtual 'parking spot' identified by a code; any other authorized user can then dial that code to retrieve the call. This is exactly the described requirement. You enable call park by creating a Call Park policy in the Teams ad

Configure and manage Microsoft Teams Phone

Question

You have a Microsoft 365 subscription that uses Microsoft Teams. You need to ensure that a user can place a call on hold, and the call can be retrieved by another user. What should you do?

Options

AConfigure group call pickup.
BCreate a call park policy.
CAssign the Teams Premium license to all users.
DCreate a voice routing policy.

How the community answered

(20 responses)

B
85% (17)
C
5% (1)
D
10% (2)

Explanation

Call Park allows a user to place a call on hold at a virtual 'parking spot' identified by a code; any other authorized user can then dial that code to retrieve the call. This is exactly the described requirement. You enable call park by creating a Call Park policy in the Teams admin center and assigning it to users. Group call pickup (A) lets members answer each other's incoming calls before they are answered, not retrieve held calls. Teams Premium (C) adds meeting intelligence features but is not required for call park. A voice routing policy (D) controls PSTN call path selection, not call hold/retrieval.

Topics

#Microsoft Teams Phone#Call Park#Call management#Teams policies

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