Your company assigns an Office 365 E3 license to each user. All users are in France. You plan to deploy Direct Routing. Which additional license should you assign to the users?

The correct answer is E. Microsoft 365 Phone System. Direct Routing requires the Microsoft 365 Phone System license (E) because Phone System is what enables the PBX features in Teams (call control, voicemail, dial plans, etc.). Office 365 E3 does not include Phone System. Critically, Direct Routing does not require a Calling Plan (

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Question

Your company assigns an Office 365 E3 license to each user. All users are in France. You plan to deploy Direct Routing. Which additional license should you assign to the users?

Options

AMicrosoft 365 Auto Conferencing
BMicrosoft 365 Phone System - Virtual User
CMicrosoft 365 Domestic Calling Plan
DMicrosoft 365 Domestic and International Calling Plan
EMicrosoft 365 Phone System

How the community answered

(33 responses)

A
6% (2)
B
3% (1)
E
91% (30)

Explanation

Direct Routing requires the Microsoft 365 Phone System license (E) because Phone System is what enables the PBX features in Teams (call control, voicemail, dial plans, etc.). Office 365 E3 does not include Phone System. Critically, Direct Routing does not require a Calling Plan (C or D) - the whole point of Direct Routing is that you bring your own PSTN carrier via a certified Session Border Controller, bypassing Microsoft's calling plans entirely. The Virtual User license (B) is for resource accounts used with auto attendants and call queues, not for end users. Auto Conferencing (A) is a separate add-on for dial-in meeting bridges and is unrelated to Direct Routing voice calling.

Topics

#Direct Routing#Teams Phone System#Licensing#Microsoft 365

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