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MS-721 · Question #162

Case Study 3 - Contoso, Ltd Overview Company Information Contoso, Ltd. is an international manufacturing company that has 2,000 employees. Contoso currently uses a third-party meeting service. The…

The correct answer is D. Set Busy on busy when in a call to Unanswered. Setting 'Busy on busy when in a call' to Unanswered routes a second inbound call to the user's configured unanswered destination such as voicemail rather than returning a busy signal to the caller. This preserves call continuity without blocking callers.

Configure and manage Microsoft Teams Phone

Question

Case Study 3 - Contoso, Ltd Overview Company Information Contoso, Ltd. is an international manufacturing company that has 2,000 employees. Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices. Physical Locations Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely. Existing Environment Active Directory Environment The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com. Microsoft 365 and Teams Environment Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect. The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services. A Microsoft Surface Hub device is deployed to the boardroom in each office. The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams. Problem Statements Contoso identifies the following issues: - A user in the London office cannot locate the recorded files from a recurring Teams meeting. - Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub. - A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail. Requirements Planned Changes Contoso plans to implement the following changes: - Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices. - Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities. - Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +14165555555 must ring in both the reception area and the lunchroom. Technical Requirements Contoso identifies the following technical requirements: - The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting. - The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls. - The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in. - During Teams meetings, the sales team must have a watermark displayed on shared content. You need to address the issue reported by the Toronto office user. You create a new calling policy. What should you do next?

Options

  • ASet Voicemail is available for routing inbound calls to User controlled.
  • BSet Voicemail is available for routing inbound calls to Enabled.
  • CSet Busy on busy when in a call to Enabled.
  • DSet Busy on busy when in a call to Unanswered.

How the community answered

(30 responses)
  • A
    13% (4)
  • B
    7% (2)
  • C
    3% (1)
  • D
    77% (23)

Why each option

Setting 'Busy on busy when in a call' to Unanswered routes a second inbound call to the user's configured unanswered destination such as voicemail rather than returning a busy signal to the caller. This preserves call continuity without blocking callers.

ASet Voicemail is available for routing inbound calls to User controlled.

Setting Voicemail availability to User controlled allows the individual user to decide whether voicemail is active, which does not guarantee calls will be forwarded consistently during busy periods.

BSet Voicemail is available for routing inbound calls to Enabled.

Setting Voicemail availability to Enabled makes voicemail available generally but does not define how inbound calls are specifically handled when the user is already on an active call.

CSet Busy on busy when in a call to Enabled.

Setting Busy on busy to Enabled causes Teams to return a busy signal to the inbound caller when the user is on a call, preventing the call from reaching voicemail or any alternate unanswered destination.

DSet Busy on busy when in a call to Unanswered.Correct

When 'Busy on busy when in a call' is set to Unanswered, Teams treats a new inbound call during an active call as unanswered and routes it to the configured unanswered destination such as voicemail, rather than immediately rejecting it with a busy signal, ensuring callers can still leave messages or be redirected.

Concept tested: Teams Phone calling policy busy on busy routing configuration

Source: https://learn.microsoft.com/en-us/microsoftteams/teams-calling-policy

Topics

#Teams Calling Policies#Busy on busy#Call routing#Voicemail

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