MS-721 · Question #162
Case Study 3 - Contoso, Ltd Overview Company Information Contoso, Ltd. is an international manufacturing company that has 2,000 employees. Contoso currently uses a third-party meeting service. The…
The correct answer is D. Set Busy on busy when in a call to Unanswered. Setting 'Busy on busy when in a call' to Unanswered routes a second inbound call to the user's configured unanswered destination such as voicemail rather than returning a busy signal to the caller. This preserves call continuity without blocking callers.
Question
Options
- ASet Voicemail is available for routing inbound calls to User controlled.
- BSet Voicemail is available for routing inbound calls to Enabled.
- CSet Busy on busy when in a call to Enabled.
- DSet Busy on busy when in a call to Unanswered.
How the community answered
(30 responses)- A13% (4)
- B7% (2)
- C3% (1)
- D77% (23)
Why each option
Setting 'Busy on busy when in a call' to Unanswered routes a second inbound call to the user's configured unanswered destination such as voicemail rather than returning a busy signal to the caller. This preserves call continuity without blocking callers.
Setting Voicemail availability to User controlled allows the individual user to decide whether voicemail is active, which does not guarantee calls will be forwarded consistently during busy periods.
Setting Voicemail availability to Enabled makes voicemail available generally but does not define how inbound calls are specifically handled when the user is already on an active call.
Setting Busy on busy to Enabled causes Teams to return a busy signal to the inbound caller when the user is on a call, preventing the call from reaching voicemail or any alternate unanswered destination.
When 'Busy on busy when in a call' is set to Unanswered, Teams treats a new inbound call during an active call as unanswered and routes it to the configured unanswered destination such as voicemail, rather than immediately rejecting it with a busy signal, ensuring callers can still leave messages or be redirected.
Concept tested: Teams Phone calling policy busy on busy routing configuration
Source: https://learn.microsoft.com/en-us/microsoftteams/teams-calling-policy
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