You have a Microsoft Teams Phone deployment. You have a call queue named Customer Service. You need to ensure that when the agents of Customer Service make calls, the outbound calling name appears as

Question

Options

• AFrom the Microsoft Teams admin center, configure a new caller ID policy.
• BSet Calling Party Name to the organization name.
• CFrom the Microsoft Teams admin center, modify the global (Org-wide default) caller ID policy.
• DSet Replace the caller ID with to Resource account.
• ESet Override the caller ID policy to On.

• A
  79% (37)
• C
  6% (3)
• E
  15% (7)

Explanation

To customize outbound caller ID only for Customer Service call queue agents without affecting other users, three steps are needed. First, create a new caller ID policy (A) - modifying the global policy (C) would impact all users, violating the requirement. Second, within that policy, set the Calling Party Name to the organization name 'Contoso' (B) so agents' outbound calls display that name. Third, set 'Replace the caller ID with' to Resource account (D), which substitutes the agent's personal caller ID with the phone number assigned to the Customer Service call queue's resource account. This new policy is then assigned only to the Customer Service agents. Option E ('Override the caller ID policy to On') is a call queue-level setting for inbound agent identification scenarios, not for outbound caller ID customization via policy.

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