MS-721 Question #69: Real Exam Question with Answer & Explanation

Question

You have a Microsoft Teams Phone deployment that is used in the United States. You need to ensure that emergency calls placed to 9911. What should you configure?

Options

• Aa dial plan normalization rule
• Ban emergency calling policy
• Can emergency call routing policy
• Dan outbound PSTN number translation rule

Explanation

An emergency call routing policy defines which dial strings are treated as emergency numbers and how they are routed, making it the correct tool to handle non-standard strings like 9911.

Common mistakes.

• A. A dial plan normalization rule can transform dialed digits into E.164 format but does not designate a call as an emergency or apply special emergency routing priority and behavior.
• B. An emergency calling policy governs features such as dynamic location acquisition and security desk notification alerts, but it does not define the emergency dial strings or their routing path.
• D. An outbound PSTN number translation rule modifies caller or callee number presentation at the SBC level and has no role in classifying a dial string as an emergency call.

Concept tested. Teams Phone emergency call routing policy dial string configuration

Reference. https://learn.microsoft.com/en-us/microsoftteams/manage-emergency-call-routing-policies

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