You have a Microsoft Teams Phone deployment. You need to provide two users with the ability to share a single phone number for inbound and outbound calling. What are two ways to achieve the goal?…

Question

Options

• Acall queues
• Bcall forwarding
• Cgroup call pickup
• Dcall delegation
• Ecall park

• A
  76% (19)
• B
  8% (2)
• C
  4% (1)
• E
  12% (3)

Explanation

Call queues (A) assign a single phone number to a resource account that multiple agents share - any agent in the queue can receive inbound calls and place outbound calls using that number as caller ID. Call delegation (D) lets a delegate make and receive calls on behalf of a delegator, effectively sharing the delegator's phone number for both directions of calling.

The distractors fall short because they don't create true shared-number access: call forwarding (B) redirects calls to a different number rather than letting two users operate under the same one; group call pickup (C) lets users answer each other's ringing calls but each user still retains their own separate number; and call park (E) is a hold-and-retrieve mechanism for handing off an active call, not a number-sharing feature.

Memory tip: Think "Pool or Proxy" - a Queue pools users under one number, and a Delegate proxies another user's number. Both create genuine shared-number calling; the other options are call-routing tricks, not number-sharing solutions.

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