You have a Microsoft 365 subscription that uses Microsoft Teams. You need to configure phone settings to meet the following requirements: Put a call on hold, and then transfer the call. Hide the…

This question tests knowledge of Microsoft Teams Phone System configuration, specifically how to enable call hold/transfer functionality and suppress outbound caller ID using Teams Admin Center policies.

Manage meetings and calling

Question

You have a Microsoft 365 subscription that uses Microsoft Teams. You need to configure phone settings to meet the following requirements:
Put a call on hold, and then transfer the call.
Hide the calling phone number of outgoing calls.
What should you do?

Explanation

Approach. To meet both requirements, you must use the Microsoft Teams Admin Center. For call hold and transfer: users must have a Teams Phone (Phone System) license and an active Calling Plan or Direct Routing setup - these features are then available natively in the Teams client. For hiding the outgoing caller ID: navigate to Teams Admin Center > Voice > Caller ID policies, create or edit a policy, enable 'Block outgoing caller ID' (set to On or 'Anonymous'), and assign that policy to the relevant users or groups. The two requirements map to two separate configuration areas - calling licenses/features for hold+transfer, and Caller ID policies for number suppression.

Concept tested. Microsoft Teams Phone System administration - specifically, the use of Caller ID policies in the Teams Admin Center to suppress outbound phone numbers, and the prerequisite licensing/calling plan requirements that enable call hold and transfer features.

Reference. Microsoft Learn: 'Manage caller ID policies in Microsoft Teams' (docs.microsoft.com/en-us/microsoftteams/caller-id-policies) and 'Microsoft Teams Phone System' feature overview.

Topics

#Teams Calling#Call Management#Caller ID#Calling Policies

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