You have a Microsoft 365 E5 subscription that uses Teams. The sales department at your company requires that a toll-free number appear at the top of a list of numbers on Microsoft Outlook invites to…

This question tests knowledge of how to configure a toll-free number as the default (top-listed) Audio Conferencing number in Microsoft Teams meeting invites within a Microsoft 365 E5 environment. It requires understanding the distinction between service numbers vs. user…

Manage meetings and calling

Question

You have a Microsoft 365 E5 subscription that uses Teams. The sales department at your company requires that a toll-free number appear at the top of a list of numbers on Microsoft Outlook invites to Teams meetings. Which four actions should you perform in sequence to answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Available Actions:
Assign the Microsoft Teams Phone Standard - Virtual User License.
Create and assign an Audio Conferencing policy.
Purchase Communication Credits.
Assign a number to a conference bridge.
Request a service number.
Assign a number to a resource account.
Request a user number.

Explanation

Approach. The correct four-action sequence is: (1) Purchase Communication Credits - toll-free numbers in Teams require Communication Credits because the organization absorbs the inbound call cost; (2) Request a service number - toll-free conference bridge numbers must be 'service numbers' (not user/subscriber numbers), obtained via the Teams admin center or a port request; (3) Assign a number to a conference bridge - this makes the toll-free number available to the Audio Conferencing service so it can be included in meeting invites; (4) Create and assign an Audio Conferencing policy - this policy lets you designate a specific toll-free number as the default for targeted users, which causes it to appear at the top of the numbers list in Outlook invites. The 'Virtual User License' and 'Assign a number to a resource account' actions are for auto attendants and call queues, not conference bridges, and 'Request a user number' cannot be used for conference bridges.

Concept tested. Microsoft Teams Audio Conferencing configuration - specifically how to provision and surface a toll-free service number as the primary number in Teams meeting invites using Communication Credits, service number acquisition, conference bridge assignment, and Audio Conferencing policies.

Reference. Microsoft Learn: 'Set up Audio Conferencing for Microsoft Teams' and 'Audio Conferencing policies in Microsoft Teams' - docs.microsoft.com/en-us/microsoftteams/audio-conferencing-in-office-365

Topics

#Audio Conferencing#Toll-free numbers#Communication Credits#Meeting Policies

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