You have a Microsoft 365 subscription that contains a user named User1. User1 experiences audio issues while sharing his screen during Microsoft Teams meetings. You need to investigate whether the…

Media reliability metrics report on stream reliability and packet loss at an aggregate level, not per-device endpoint hardware details.

Customer endpoint information support is not a standard Microsoft Teams report name and does not map to a recognized built-in report.

The Quality of Experience (QoE) report provides granular session-level data including the specific audio device (headset) used, audio stream metrics, and network conditions per endpoint. By reviewing the QoE report for User1's sessions, an administrator can correlate audio degradation with the specific headset device being used.

Failure Drill Down reports focus on call failure reasons and error codes, not the audio device or hardware contributing to quality degradation.