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MS-700 · Question #280

You have a Teams deployment. You change the display name and profile photo of a user named User1. You need to ensure that the changes are displayed as soon as possible in the new Teams client for…

The correct answer is C. Clear the Teams client cache. The new Teams client caches user profile data including display names and photos locally. Clearing this cache forces the client to retrieve the updated information from the server immediately.

Monitor, report on, and troubleshoot Teams

Question

You have a Teams deployment. You change the display name and profile photo of a user named User1. You need to ensure that the changes are displayed as soon as possible in the new Teams client for User1. What should you do?

Exhibit

MS-700 question #280 exhibit

Options

  • ARun the Microsoft Support and Recovery Assistant.
  • BRun the self-help diagnostics tool.
  • CClear the Teams client cache.
  • DClear the web browser cache.

How the community answered

(15 responses)
  • C
    93% (14)
  • D
    7% (1)

Why each option

The new Teams client caches user profile data including display names and photos locally. Clearing this cache forces the client to retrieve the updated information from the server immediately.

ARun the Microsoft Support and Recovery Assistant.

Microsoft Support and Recovery Assistant is a diagnostic and repair tool for Office and Teams issues; it does not specifically target or clear local profile caches.

BRun the self-help diagnostics tool.

The self-help diagnostics tool helps identify configuration or policy problems but does not flush the local client cache that holds profile data.

CClear the Teams client cache.Correct

The new Teams desktop client stores profile information such as display names and profile pictures in a local cache to improve performance. After an administrator updates a user's display name or photo in Microsoft 365, the change is replicated in the cloud but the local cache on the user's device retains the old data until it expires or is cleared. Clearing the Teams client cache forces an immediate refresh, causing the updated name and photo to appear without waiting for the cache TTL.

DClear the web browser cache.

The new Teams desktop client stores its own application cache separately from the web browser cache, so clearing the browser cache has no effect on the Teams client's cached profile information.

Concept tested: Clearing Teams client cache to refresh profile changes

Source: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

Topics

#Teams client#Client caching#Profile updates#Troubleshooting

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