You have a Teams deployment. A user cannot sign in to Teams. You need to run self-help diagnostics to troubleshoot the issue. Solution: From the Microsoft 365 admin center, you select Service…

The correct answer is B. No. No, viewing Service health in the Microsoft 365 admin center provides information about widespread service outages, not specific self-help diagnostics for an individual user's sign-in problem.

Monitor, report on, and troubleshoot Teams

Question

You have a Teams deployment. A user cannot sign in to Teams. You need to run self-help diagnostics to troubleshoot the issue. Solution: From the Microsoft 365 admin center, you select Service health. Does this meet the goal?

Options

AYes
BNo

How the community answered

(18 responses)

A
28% (5)
B
72% (13)

Why each option

No, viewing Service health in the Microsoft 365 admin center provides information about widespread service outages, not specific self-help diagnostics for an individual user's sign-in problem.

AYes

BNoCorrect

Concept tested: Differentiating Service Health from user-specific diagnostics

Source: https://learn.microsoft.com/en-us/microsoft-365/admin/misc/service-health-status?view=o365-worldwide

Topics

#Teams sign-in troubleshooting#Microsoft 365 admin center#Self-help diagnostics#Service health distinction

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