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MS-700 · Question #53

You have a Microsoft 365 subscription that uses Microsoft Teams and contains a user named User1. You need to ensure that User1 can investigate call-quality issues and identify the following types of…

The correct answer is B. Teams communication support engineer. The Teams Communication Support Engineer role provides the minimum access needed to view detailed call quality data including user, device, and meeting information.

Monitor, report on, and troubleshoot Teams

Question

You have a Microsoft 365 subscription that uses Microsoft Teams and contains a user named User1. You need to ensure that User1 can investigate call-quality issues and identify the following types of information:
  • Caller and recipient names
  • Device names and IP addresses
  • The number and names of all meeting participants The solution must use the principle of least privilege. Which role should you assign to User1?

Options

  • ATeams Device Administrator
  • BTeams communication support engineer
  • CTeams Administrator
  • DTeams communication admin

How the community answered

(56 responses)
  • A
    4% (2)
  • B
    75% (42)
  • C
    7% (4)
  • D
    14% (8)

Why each option

The Teams Communication Support Engineer role provides the minimum access needed to view detailed call quality data including user, device, and meeting information.

ATeams Device Administrator

Teams Device Administrator manages Teams-certified devices and does not have access to call quality or per-user call analytics data.

BTeams communication support engineerCorrect

The Teams Communication Support Engineer role grants access to Call Analytics, which includes caller and recipient names, device names, IP addresses, and meeting participant details. This role is specifically scoped for support engineers investigating call quality issues and follows least privilege by not granting broader administrative capabilities over Teams configuration.

CTeams Administrator

Teams Administrator has full Teams administration access, which exceeds the least-privilege requirement since it includes policy management, configuration, and reporting beyond call analytics.

DTeams communication admin

Teams Communication Admin can manage voice features and call policies but is a higher-privilege role than needed solely for investigating call quality; it exceeds least privilege for this task.

Concept tested: Teams RBAC least privilege for call quality investigation

Source: https://learn.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality

Topics

#Teams roles#Least privilege#Call quality troubleshooting#Call analytics

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