You have a Microsoft 365 E5 subscription and use Microsoft Teams. A user reports a negative Teams meeting experience. Your network team plans to troubleshoot the issue. You need to provide the…

The correct answer is A. Call Analytics. Call Analytics should show detailed information about Teams calls and meetings for each user in your Office 365 account. It includes information about devices, networks, connectivity, and call quality (any of these can be a factor in poor call or meeting quality). If you upload…

Monitor, report on, and troubleshoot Teams

Question

You have a Microsoft 365 E5 subscription and use Microsoft Teams. A user reports a negative Teams meeting experience. Your network team plans to troubleshoot the issue. You need to provide the network team with the IP address information used during the meeting. What should you do?

Options

ACall Analytics
BMicrosoft Support and Recovery Assistant
CTeams client debug logs
DTeams client media logs

How the community answered

(15 responses)

A
80% (12)
B
7% (1)
C
13% (2)

Explanation

Call Analytics should show detailed information about Teams calls and meetings for each user in your Office 365 account. It includes information about devices, networks, connectivity, and call quality (any of these can be a factor in poor call or meeting quality). If you upload building, site, and tenant information, this information is also shown for each call and meeting. Use Call Analytics to help you figure out why a user had a poor call or meeting experience. Call Details > Advanced tab All details shown: such as device names, IP address, subnet mapping, and more. Reference: https://learn.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality

Topics

#Teams Troubleshooting#Call Analytics#Meeting Quality#Network Troubleshooting

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