MS-700 · Question #249
The users report that a third-party Teams store app fails to load. You need to identify the cause of the issue. What should you do?
The correct answer is A. Enable Extended diagnostics data for the new Teams client. To diagnose why a third-party Teams store app fails to load, enabling Extended diagnostics data for the new Teams client is the most effective method for collecting detailed client-side logs.
Question
Options
- AEnable Extended diagnostics data for the new Teams client.
- BRun the Microsoft 365 network connectivity test tool.
- CRun the Teams client in a browser and open the developer tools.
- DRun sfc.exe as an administrator.
How the community answered
(17 responses)- A76% (13)
- B6% (1)
- C6% (1)
- D12% (2)
Why each option
To diagnose why a third-party Teams store app fails to load, enabling Extended diagnostics data for the new Teams client is the most effective method for collecting detailed client-side logs.
The new Microsoft Teams client's 'Extended diagnostics data' setting collects detailed logs, including network requests and application errors, which are crucial for troubleshooting issues with third-party applications failing to load within the Teams client.
The Microsoft 365 network connectivity test tool checks general network connectivity, not specific app loading failures within the Teams client.
Running the Teams client in a browser and opening developer tools is not directly applicable as the question refers to a 'Teams store app' which interacts with the desktop client.
sfc.exe scans and repairs corrupted Windows system files, which is unrelated to a specific third-party Teams application failing to load.
Concept tested: Teams client diagnostics for app issues
Source: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-client-troubleshooting/client-log-files
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