Hotspot Question You have a Teams Phone deployment. You have an auto attendant named Autoattend1. You need to configure Autoattend1 to meet the following requirements: - Exclude a group named Group1…

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Explanation

This question tests knowledge of Microsoft Teams Phone auto attendant configuration, specifically directory scope exclusion and keypad (DTMF) menu routing to call queues.

Approach. To exclude Group1 from the directory, navigate to the auto attendant's 'Dial scope' tab in the Teams admin center and add Group1 to the 'Exclude' list under 'Exclude specific users or groups' - this prevents callers from reaching Group1 members via directory search. To configure Dial key 1 to forward calls to a call queue, go to the 'Call flow' section (Business hours or After hours call flow), select 'Play a menu options prompt', then under 'Menu options' assign Key 1 the action 'Redirect to' and select 'Call queue', choosing the target queue. These are two separate configuration tabs within the same auto attendant setup wizard in the Teams admin center.

Concept tested. Microsoft Teams Phone Auto Attendant configuration - specifically: (1) Dial Scope exclusion for controlling which groups/users appear in directory search, and (2) DTMF menu key routing (keypad options) to redirect callers to a call queue. Both settings are found in the Teams admin center under Voice > Auto attendants, but in different configuration tabs (Dial scope vs. Call flow).

Reference. Microsoft Learn: 'Set up an auto attendant for Microsoft Teams' - https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant

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