MS-700 · Question #238
You have a Teams Phone deployment that contains the components shown in the following table. Name: Autoattendant1, Type: Auto attendant Name: Queue1, Type: Call queue Name: DialPlan1, Type: Dial…
The correct answer is C. Queue1. To enable automated callback for callers on hold for more than 10 minutes in a Teams Phone deployment, the Call queue component (Queue1) should be modified.
Question
Options
- AAutoattendant1
- BDialPlan1
- CQueue1
- DRoute1
- ECall1
How the community answered
(25 responses)- C96% (24)
- D4% (1)
Why each option
To enable automated callback for callers on hold for more than 10 minutes in a Teams Phone deployment, the Call queue component (Queue1) should be modified.
An Auto attendant routes calls based on menu selections but does not manage callback features for callers waiting in a queue.
A Dial plan defines how numbers are translated for dialing, not how incoming calls are handled while on hold in a queue.
Automated callback is a feature directly configured within a Teams Call Queue. Call queues manage incoming calls and offer options for handling overflows, timeouts, and allowing callers to receive a callback instead of waiting on hold, which can be configured with a specific wait time threshold.
A Voice routing policy determines how outbound calls are routed to the PSTN, not features for callers waiting in a queue.
A Calling policy controls user-specific calling features like call forwarding and voicemail but not automated callback for queue callers.
Concept tested: Call queue automated callback configuration
Source: https://learn.microsoft.com/en-us/microsoftteams/create-a-call-queue#auto-callback
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