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MS-700 · Question #179

Your company uses Teams. A user named User1 reports audio issues in meetings. You suspect that the issues were caused by an audio device or audio device driver. You need to identify which device and…

The correct answer is B. From Manage users, review the Meetings & Calls tab. To identify the specific audio device and driver used by a user during past Teams meetings for troubleshooting, you should review the "Meetings & Calls" tab under that user's profile in the Teams admin center.

Manage meetings and calling

Question

Your company uses Teams. A user named User1 reports audio issues in meetings. You suspect that the issues were caused by an audio device or audio device driver. You need to identify which device and driver were used during past meetings. What should you do in the Microsoft Teams admin center?

Options

  • AFrom Usage reports, review the Teams user activity report.
  • BFrom Manage users, review the Meetings & Calls tab.
  • CFrom Manage users, review the Teams devices tab.
  • DFrom Usage reports, review the Teams device usage report

How the community answered

(47 responses)
  • A
    9% (4)
  • B
    85% (40)
  • C
    2% (1)
  • D
    4% (2)

Why each option

To identify the specific audio device and driver used by a user during past Teams meetings for troubleshooting, you should review the "Meetings & Calls" tab under that user's profile in the Teams admin center.

AFrom Usage reports, review the Teams user activity report.

The Teams user activity report provides high-level usage metrics for users (e.g., number of messages, calls), but not specific device and driver details for individual meetings.

BFrom Manage users, review the Meetings & Calls tab.Correct

In the Microsoft Teams admin center, navigating to "Manage users," selecting the specific user (User1), and then accessing the "Meetings & Calls" tab provides detailed call analytics. This includes information about the devices, drivers, and network conditions used during past meetings, allowing administrators to pinpoint potential audio device or driver-related issues for individual users.

CFrom Manage users, review the Teams devices tab.

The "Teams devices" tab under "Manage users" typically shows devices assigned to a user or managed by the organization, not the specific devices and drivers used in past meetings by that user.

DFrom Usage reports, review the Teams device usage report

The Teams device usage report typically provides aggregated data on device usage across the organization, not granular per-meeting device and driver information for a specific user.

Concept tested: Troubleshooting Teams audio issues via user call analytics

Source: https://learn.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality

Topics

#Teams Admin Center#User Troubleshooting#Call Quality#Audio Devices

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