MS-700 Question #179: Real Exam Question with Answer & Explanation

Question

Your company uses Teams. A user named User1 reports audio issues in meetings. You suspect that the issues were caused by an audio device or audio device driver. You need to identify which device and driver were used during past meetings. What should you do in the Microsoft Teams admin center?

Options

• AFrom Usage reports, review the Teams user activity report.
• BFrom Manage users, review the Meetings & Calls tab.
• CFrom Manage users, review the Teams devices tab.
• DFrom Usage reports, review the Teams device usage report

Explanation

To identify the specific audio device and driver used by a user during past Teams meetings for troubleshooting, you should review the "Meetings & Calls" tab under that user's profile in the Teams admin center.

Common mistakes.

• A. The Teams user activity report provides high-level usage metrics for users (e.g., number of messages, calls), but not specific device and driver details for individual meetings.
• C. The "Teams devices" tab under "Manage users" typically shows devices assigned to a user or managed by the organization, not the specific devices and drivers used in past meetings by that user.
• D. The Teams device usage report typically provides aggregated data on device usage across the organization, not granular per-meeting device and driver information for a specific user.

Concept tested. Troubleshooting Teams audio issues via user call analytics

Reference. https://learn.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality

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