Your company has a Microsoft 365 subscription that uses Teams. A user named User1 reports the following issues: User1 cannot schedule a live event by using the Teams client. User1 experiences only…

This question tests knowledge of Microsoft Teams client-side diagnostic log types and which log is appropriate for troubleshooting specific Teams issues - policy/feature access problems versus media/call quality problems.

Monitor, report on, and troubleshoot Teams

Question

Your company has a Microsoft 365 subscription that uses Teams. A user named User1 reports the following issues:
User1 cannot schedule a live event by using the Teams client.
User1 experiences only one-way audio during a Teams call.
You need to troubleshoot the issues. Which client-side log should you review for each issue? To answer, drag the appropriate logs to the correct issues. Each log may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Explanation

Approach. For the live event scheduling issue, the correct log is the Desktop log (MSTeams logs). These logs capture Teams client behavior including policy enforcement errors and feature availability - since the inability to schedule a live event is governed by the TeamsMeetingBroadcastPolicy, the desktop log will surface the policy denial or missing permission. For the one-way audio issue during a Teams call, the correct log is the Media log (WebRTC trace logs). Media logs record real-time communications data including audio/video streams, codec negotiation, packet loss, and directionality of media flows - making them the definitive source for diagnosing one-way audio, echo, or call quality problems. These two log types are distinct: desktop logs cover application-layer events (UI, policy, sign-in), while media logs cover the WebRTC media pipeline.

Concept tested. Microsoft Teams client-side log types and their appropriate use cases: Desktop logs (application/policy errors) vs. Media logs (WebRTC audio/video stream diagnostics) - a core troubleshooting skill tested in the MS-700 Managing Microsoft Teams exam.

Reference. Microsoft Docs: 'Use log files in troubleshooting Microsoft Teams' - https://learn.microsoft.com/en-us/microsoftteams/log-files

Topics

#Troubleshooting Teams#Client-side logs#Teams Live Events#Audio Issues

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