Your company uses Teams. Two users named User1 and User2 use the Teams client for Windows. The users report the following issues: User1 reports that when attempting to sign in, the Teams client…

To troubleshoot the issues, review the following logs: For User1 (attempting to sign in, client remains on sign-in page): Debug log For User2 (receiving an error when attempting to screen share): Media log Debug logs show Login, Connection requests to middle-tier services…

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Question

Your company uses Teams. Two users named User1 and User2 use the Teams client for Windows. The users report the following issues:
User1 reports that when attempting to sign in, the Teams client remains on the sign-in page.
User2 reports receiving an error when attempting to screen share during a Teams meeting.
You need to troubleshoot the issues. Which client-side log should you review for each user? To answer, drag the appropriate logs to the correct users. Each log may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Exhibits

Explanation

To troubleshoot the issues, review the following logs:

For User1 (attempting to sign in, client remains on sign-in page): Debug log
For User2 (receiving an error when attempting to screen share): Media log

Debug logs show Login, Connection requests to middle-tier services. Call/conversation and Media logs contain diagnostic data about audio, video, and screen sharing in Teams meetings.

Topics

#Teams client troubleshooting#Client logs#Sign-in issues#Screen sharing

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