Hotspot Question You have a Microsoft 365 subscription that uses Microsoft Teams. You need to create the resource accounts shown in the following table: [Table: Resource1: Auto attendant, Online…

This question tests knowledge of Microsoft Teams resource account licensing requirements. Specifically, it asks which resource account types need a license and what license applies when phone numbers are assigned.

Manage meetings and calling

Question

Hotspot Question You have a Microsoft 365 subscription that uses Microsoft Teams. You need to create the resource accounts shown in the following table: [Table: Resource1: Auto attendant, Online (Phone number type); Resource2: Shared mailbox, Not applicable (Phone number type); Resource3: Call queue, Online (Phone number type)]. Which resource accounts require licenses, and which type of license is required? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Explanation

Approach. Resource1 (Auto attendant, Online phone number) and Resource3 (Call queue, Online phone number) both require a Microsoft Teams Phone Resource Account license (formerly called the 'Phone System - Virtual User' license) because they have an Online service number assigned to them - this license is free but must be explicitly assigned. Resource2 (Shared mailbox, Not applicable phone number type) does NOT require a license because shared mailboxes up to 50GB are license-free and have no phone number association in this scenario. The key trigger for the Teams Phone Resource Account license is the assignment of an Online (service) number to a resource account used by an auto attendant or call queue.

Concept tested. Microsoft Teams resource account licensing: understanding that auto attendant and call queue resource accounts with assigned Online (service) phone numbers require the free Microsoft Teams Phone Resource Account license, while shared mailboxes without phone numbers do not require any license.

Reference. Microsoft Learn – 'Plan for Teams Auto attendants and Call queues' and 'Manage resource accounts in Microsoft Teams' (MS-700 exam domain: Manage meetings and calling)

Topics

#Teams Licensing#Resource Accounts#Auto Attendant#Call Queue

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