MS-700 Question #134: Real Exam Question with Answer & Explanation

Question

Your company uses Teams. A user reports that when they manually decline a Teams call, the call is NOT sent to their Teams voicemail. Which setting should you configure?

Options

• ABusy on busy when in a call
• BManage delegates
• CForward my calls
• DCalls ring me

Explanation

The 'Busy on busy when in a call' setting determines how incoming calls are handled if a user is occupied or declines them.

Common mistakes.

• B. Managing delegates allows other users to answer or make calls on the user's behalf, which is unrelated to what happens when a call is manually declined by the user.
• C. The 'Forward my calls' setting explicitly directs all incoming calls to another destination, not specifically the behavior when a call is actively declined by the user.
• D. 'Calls ring me' determines how long the call rings the user before other routing options are applied, but it does not specify the action for a manually declined call.

Concept tested. Teams call routing for declined calls

Reference. https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31b-6abff04ee17e

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