MS-700 · Question #133
You have a Microsoft 365 E5 subscription that includes a user named User1. You need to assign User1 permissions to troubleshoot call analytics issues by using basic tools. Your solution must follow th
The correct answer is A. Teams communication support specialist. The Teams communication support specialist role allows basic call analytics troubleshooting with least privilege.
Question
Options
- ATeams communication support specialist
- BTeams communication support engineer
- CTeams Administrator
- DTeams communication admin
How the community answered
(18 responses)- A78% (14)
- B6% (1)
- C11% (2)
- D6% (1)
Why each option
The Teams communication support specialist role allows basic call analytics troubleshooting with least privilege.
The Teams communication support specialist role provides access to the Call Analytics tools within the Teams admin center with limited permissions for basic troubleshooting, adhering to the principle of least privilege. This role can view full call details for specific users but cannot view user identifiable information without explicit permission, making it ideal for basic support.
The Teams communication support engineer role has elevated permissions, including the ability to view all call record details and initiate remote control sessions, which exceeds the 'basic tools' requirement and the principle of least privilege.
The Teams Administrator role has broad administrative control over Teams settings and policies, far exceeding the permissions needed for troubleshooting call analytics and violating the principle of least privilege.
The Teams communication admin role manages communication-related settings and policies, but it is not specifically tailored for call analytics troubleshooting with basic tools like the support specialist role.
Concept tested: Teams admin roles for call analytics troubleshooting
Source: https://learn.microsoft.com/en-us/microsoftteams/using-call-analytics-to-troubleshoot-bad-call-quality#who-can-access-call-analytics
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