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MS-700 · Question #133

You have a Microsoft 365 E5 subscription that includes a user named User1. You need to assign User1 permissions to troubleshoot call analytics issues by using basic tools. Your solution must follow th

The correct answer is A. Teams communication support specialist. The Teams communication support specialist role allows basic call analytics troubleshooting with least privilege.

Monitor, report on, and troubleshoot Teams

Question

You have a Microsoft 365 E5 subscription that includes a user named User1. You need to assign User1 permissions to troubleshoot call analytics issues by using basic tools. Your solution must follow the principle of least privilege. Which role should you assign to User1?

Options

  • ATeams communication support specialist
  • BTeams communication support engineer
  • CTeams Administrator
  • DTeams communication admin

How the community answered

(18 responses)
  • A
    78% (14)
  • B
    6% (1)
  • C
    11% (2)
  • D
    6% (1)

Why each option

The Teams communication support specialist role allows basic call analytics troubleshooting with least privilege.

ATeams communication support specialistCorrect

The Teams communication support specialist role provides access to the Call Analytics tools within the Teams admin center with limited permissions for basic troubleshooting, adhering to the principle of least privilege. This role can view full call details for specific users but cannot view user identifiable information without explicit permission, making it ideal for basic support.

BTeams communication support engineer

The Teams communication support engineer role has elevated permissions, including the ability to view all call record details and initiate remote control sessions, which exceeds the 'basic tools' requirement and the principle of least privilege.

CTeams Administrator

The Teams Administrator role has broad administrative control over Teams settings and policies, far exceeding the permissions needed for troubleshooting call analytics and violating the principle of least privilege.

DTeams communication admin

The Teams communication admin role manages communication-related settings and policies, but it is not specifically tailored for call analytics troubleshooting with basic tools like the support specialist role.

Concept tested: Teams admin roles for call analytics troubleshooting

Source: https://learn.microsoft.com/en-us/microsoftteams/using-call-analytics-to-troubleshoot-bad-call-quality#who-can-access-call-analytics

Topics

#Teams RBAC#Call Analytics Troubleshooting#Least Privilege#Support Roles

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