MB6-889 Exam Questions

Which of the following functions can you perform in a service bill of materials (BOM) in Microsoft Dynamics AX 2012?

You attach a template bill of materials (BOM) to a service object on a service agreement in Microsoft Dynamics AX 2012. You need to modify the components of the template BOM. What...

You are creating a template bill of materials (BOM) in Microsoft Dynamics AX 2012. From which source can you copy BOM lines?

You need to post a service order in Microsoft Dynamics AX 2012. When can you post a service order?

What is the purpose of the Combine service orders value on a service agreement in Microsoft Dynamics AX 2012?

You are configuring the Service order parameters in Microsoft Dynamics AX 2012. Which action is affected by the Allow without service agreement parameter setting?

You set up the Service management parameters for activities in Microsoft Dynamics AX 2012. What is controlled by these parameters when you create a service order? (Each correct ans...

A customer enters a service order request in the Microsoft Dynamics AX 2012 Enterprise Portal. You need to dispatch the service order. What must you do first?

A service technician creates a service order in Microsoft Dynamics AX 2012 for additional problems found at the customer site. The specific problem and solution are not known. What...

You are reviewing service requests submitted by customers through the customer self-service area of the Microsoft Dynamics AX 2012 Enterprise Portal. You notice that the customer's...

You are recording conditions for a repair management process in Microsoft Dynamics AX 2012. Which of the following sources provides the condition information?

You need to track the progress of a repair for a service object in Microsoft Dynamics AX 2012. What should you do?

What is the purpose of the repair functionality in the Service management module of Microsoft Dynamics AX 2012?

A service order with a repair line exists in Microsoft Dynamics AX 2012. You complete the repair of a service object. You need to mark the repair as completed. What should you do?

You define service tasks for an annual maintenance process in Microsoft Dynamics AX 2012. You define service templates and service template groups. You need to create a service agr...

Which types of notes can be specified for a Microsoft Dynamics AX 2012 service task relationship? (Each correct answer presents a complete solution. Choose two.)

What is the purpose of service object groups in Microsoft Dynamics AX 2012? (Each correct answer is a complete solution. Choose two.)

You are reviewing a service order in Microsoft Dynamics AX 2012 to determine whether it is in compliance with the service level agreement. When is the Compliance value for the serv...

You need to configure Microsoft Dynamics AX 2012 to require users to enter a reason code for specific events in the Service Management module. Which events can be configured to req...

You are configuring Microsoft Dynamics AX 2012 to automatically assign a service level agreement when creating a new service agreement. Which of the following determines the defaul...

In Microsoft Dynamics AX 2012, you set the Activity generation stage parameter for a service order stage to in process. Which of the following actions does this setting activate in...

You need to dispatch an activity in the Microsoft Dynamics AX 2012 dispatch board. What should you do?

When do you specify the default preferred technician for a customer in Microsoft Dynamics AX 2012?

You are monitoring today's service activity on the dispatch board in Microsoft Dynamics AX 2012. You need to reassign a service activity to a different technician by using the Gant...

You are recording diagnosis codes for a repair management process in Microsoft Dynamics AX 2012. Which of the following statements about diagnosis codes is true?

You create a template bill of materials (BOM) in Microsoft Dynamics AX 2012. After what point can you no longer modify the template BOM?

You are creating a service agreement in Microsoft Dynamics AX 2012. What effect does a project/category validation have on a service agreement header?

To which of the following entities can you assign a service level agreement in Microsoft Dynamics AX 2012?

A customer submits a request for service in the customer self-service area of the Microsoft Dynamics AX 2012 Enterprise Portal. During the lifecycle of the service request, which o...