Microsoft
MB6-889 · Question #63
You are reviewing service requests submitted by customers through the customer self-service area of the Microsoft Dynamics AX 2012 Enterprise Portal. You notice that the customer's service agreement…
The correct answer is B. Edit the service order and assign a different technician. See the full explanation below for the reasoning.
Question
You are reviewing service requests submitted by customers through the customer self-service area of the Microsoft Dynamics AX 2012 Enterprise Portal. You notice that the customer's service agreement specifies a preferred technician who no longer works for the company. What should you do?
Options
- ACreate a note for the service request to indicate that the preferred technician is invalid.
- BEdit the service order and assign a different technician.
- CEdit the service request and assign a different technician.
- DEdit the customer's service agreement and assign a different technician.
How the community answered
(35 responses)- A14% (5)
- B71% (25)
- C6% (2)
- D9% (3)
Community Discussion
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