Microsoft
MB2-718 · Question #88
You assign a case to a user named User A. User A is not available to work on the case. The customer service manager moves the case to the queue for User B . Which of the following statements is true?
The correct answer is D. The case is not moved to the queue for User B until User A approves the move. See the full explanation below for the reasoning.
Question
You assign a case to a user named User A. User A is not available to work on the case. The customer service manager moves the case to the queue for User B . Which of the following statements is true?
Options
- AUser A still owns the case, but the case is located in the queue for UserB .
- BThe customer service manager now owns the case.
- CUser B now owns the case.
- DThe case is not moved to the queue for User B until User A approves the move.
How the community answered
(32 responses)- A3% (1)
- B13% (4)
- C9% (3)
- D75% (24)
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