Microsoft
MB2-718 · Question #88
MB2-718 Question #88: Real Exam Question with Answer & Explanation
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Question
You assign a case to a user named User A. User A is not available to work on the case. The customer service manager moves the case to the queue for User B . Which of the following statements is true?
Options
- AUser A still owns the case, but the case is located in the queue for UserB .
- BThe customer service manager now owns the case.
- CUser B now owns the case.
- DThe case is not moved to the queue for User B until User A approves the move.
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