Microsoft
MB2-718 · Question #73
You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup…
The correct answer is D. all entitlements associated with the customer and contact. See the full explanation below for the reasoning.
Question
You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup field on the case record?
Options
- Aonly active entitlements associated with the case customer
- Ball active entitlements associated with the customer and contact
- Conly active entitlements associated with the case contact
- Dall entitlements associated with the customer and contact
How the community answered
(34 responses)- A3% (1)
- B9% (3)
- C6% (2)
- D82% (28)
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