Microsoft
MB2-718 · Question #67
You create a service-level agreement (SLA). For which two of the following key performance indicators (KPIs) can you create actions? Each correct answer presents a complete solution.
The correct answer is B. Resolve By C. First Response By. See the full explanation below for the reasoning.
Question
You create a service-level agreement (SLA). For which two of the following key performance indicators (KPIs) can you create actions? Each correct answer presents a complete solution.
Options
- AEscalate By
- BResolve By
- CFirst Response By
- DClose By
How the community answered
(25 responses)- A4% (1)
- B84% (21)
- D12% (3)
Community Discussion
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