Microsoft
MB2-718 · Question #57
MB2-718 Question #57: Real Exam Question with Answer & Explanation
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Question
You are a customer service agent in a call center. AH customer service agents use Unified Service Desk (USD) to respond to calls. You need to respond to two calls from two different customers at the same time. What should you do?
Options
- ACreate one session for each customer.
- BCreate two sessions and use connections to create a relationship between them.
- CCreate one session and add each customer to a separate section on the form.
- DCreate one session and add each customer to the related customer sub grid.
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