Microsoft
MB2-704 · Question #6
A customer calls to change the date and time of a service activity. You have limited dates, times, and resources available for the customer request. You need to update the information from the…
The correct answer is A. Use the reschedule option, and resolve any conflicts. See the full explanation below for the reasoning.
Question
A customer calls to change the date and time of a service activity. You have limited dates, times, and resources available for the customer request. You need to update the information from the service calendar. What should you do?
Options
- AUse the reschedule option, and resolve any conflicts.
- BUse the appointment option, and resolve any conflicts.
- CDrag the service activity to the correct date and time on the calendar, and resolve any conflicts.
- DUse the schedule option, and resolve any conflicts.
How the community answered
(35 responses)- A74% (26)
- B6% (2)
- C3% (1)
- D17% (6)
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