Microsoft
MB2-704 · Question #46
An entitlement for a customer has a status of Active. You need to make changes to the entitlement. What should you do before making the changes?
The correct answer is B. Deactivate the entitlement. the-support-terms-for-a-customer.aspx
Deployment
Question
An entitlement for a customer has a status of Active. You need to make changes to the entitlement. What should you do before making the changes?
Options
- ARenew the entitlement.
- BDeactivate the entitlement.
- CClick Edit in the Action pane.
- DCancel the entitlement.
How the community answered
(30 responses)- A10% (3)
- B80% (24)
- C3% (1)
- D7% (2)
Explanation
the-support-terms-for-a-customer.aspx
Topics
#entitlement management#deactivation#Dynamics CRM#customer service
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