Microsoft
MB2-704 · Question #45
You are a customer service representative. You receive an inbound request for support for a product support request. You need to create a new case to document the request. What should you do?
The correct answer is D. Use the quick create form to create a case. See the full explanation below for the reasoning.
Question
You are a customer service representative. You receive an inbound request for support for a product support request. You need to create a new case to document the request. What should you do?
Options
- AUse the quick view form to create the case.
- BCreate and close a phone call activity, and then convert it to a case.
- CCreate a lead, and convert it to a case.
- DUse the quick create form to create a case.
How the community answered
(25 responses)- A4% (1)
- B16% (4)
- C8% (2)
- D72% (18)
Community Discussion
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