Microsoft
MB2-704 · Question #45
MB2-704 Question #45: Real Exam Question with Answer & Explanation
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Question
You are a customer service representative. You receive an inbound request for support for a product support request. You need to create a new case to document the request. What should you do?
Options
- AUse the quick view form to create the case.
- BCreate and close a phone call activity, and then convert it to a case.
- CCreate a lead, and convert it to a case.
- DUse the quick create form to create a case.
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