A customer can use 80 hours of phone support and 20 hours of email support, according to the agreement you set up with this customer. You need to configure an entitlement. What should you do?

Question

Options

• ACreate an entitlement with two service level agreements (SLAs) for each type of support.
• BCreate an entitlement, and link to two cases for each type of support. OC
• CCreate an entitlement, with two entitlement channels for each type of support.
• DCreate an entitlement, and link to two templates for each type of support.

• A
  5% (2)
• B
  2% (1)
• C
  80% (33)
• D
  12% (5)

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