Microsoft
MB2-704 · Question #2
Two active case records are related to the same issue but have nothing else in common. Your manager asks you to make an association between the records. What should you do?
The correct answer is C. Add one case to the sub-grid on the other case for similar cases. See the full explanation below for the reasoning.
Question
Two active case records are related to the same issue but have nothing else in common. Your manager asks you to make an association between the records. What should you do?
Options
- AMerge the two case records.
- BReference the case ID of the other case in the case ID field of each case.
- CAdd one case to the sub-grid on the other case for similar cases.
- DReference the case ID of the other case in the notes field of each case.
How the community answered
(42 responses)- A14% (6)
- B2% (1)
- C76% (32)
- D7% (3)
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