Microsoft
MB2-704 · Question #12
MB2-704 Question #12: Real Exam Question with Answer & Explanation
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Question
You create a new case that includes a service level agreement (SLA). You place the case on hold because you need to wait for additional information from the customer. What is the status of the SLA key performance indicator (KPI) instance record related to the case?
Options
- AFailed
- BIn progress
- COn hold
- DPaused
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