Microsoft
MB2-704 · Question #12
You create a new case that includes a service level agreement (SLA). You place the case on hold because you need to wait for additional information from the customer. What is the status of the SLA…
The correct answer is D. Paused. See the full explanation below for the reasoning.
Question
You create a new case that includes a service level agreement (SLA). You place the case on hold because you need to wait for additional information from the customer. What is the status of the SLA key performance indicator (KPI) instance record related to the case?
Options
- AFailed
- BIn progress
- COn hold
- DPaused
How the community answered
(37 responses)- A16% (6)
- B8% (3)
- C3% (1)
- D73% (27)
Community Discussion
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