Microsoft
MB-230 · Question #442
A service representative resolves a case for a customer by using Dynamics 365 Customer Service. A Customer Voice survey is automatically sent to the customer to collect feedback. The customer…
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Question
A service representative resolves a case for a customer by using Dynamics 365 Customer Service. A Customer Voice survey is automatically sent to the customer to collect feedback. The customer completes the survey and submits it. You need to review the response details for the completed survey. What should you do?
Options
- AReview the survey invite record details on the case timeline.
- BReview the survey response record details on the case timeline.
- COpen the survey response record to view the details in the record.
- DOpen the survey invite record to view the details in the record.
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Topics
#Customer Voice#survey response#case timeline#feedback review