A service representative resolves a case for a customer by using Dynamics 365 Customer Service. A Customer Voice survey is automatically sent to the customer to collect feedback. The customer complete

Question

Options

• AReview the survey invite record details on the case timeline.
• BReview the survey response record details on the case timeline.
• COpen the survey response record to view the details in the record.
• DOpen the survey invite record to view the details in the record.

• A
  6% (1)
• B
  72% (13)
• C
  6% (1)
• D
  17% (3)

Explanation

When the customer submits a response to the survey, the response record is visible as a record on the case's timeline. To see response details, hover over the response record on the timeline, and then select Open Record. The response detail is displayed in the Dynamics 365 Customer Voice survey response entity form. https://learn.microsoft.com/en-us/dynamics365/customer-voice/integrate-cv-cs Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Cisco, Microsoft, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. Our Slogan: First Test, First Pass. Help you to pass any IT Certification exams at the first try. You can reach us at any of the email addresses listed below. Any problems about IT certification or our products, you could rely upon us, we will give you satisfactory answers in 24 hours.

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