MB-230 Question #437: Real Exam Question with Answer & Explanation

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen. A company uses Dynamics 365 Customer Service. Customer Voice is deployed on the tenant. When a user resolves a case in the system, the individual who reported the incident must automatically receive an email with a link to complete a customer feedback survey. Survey responses must be visible against the resolved case. You need to implement a solution. Solution: Navigate to the resolved case. Select Send Survey. Does the solution meet the goal?