MB-230 · Question #437
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might…
The correct answer is B. No. Create a cloud flow. Use the Send email (V2) action containing a link to a website that has the embedded survey. Use a Cloud flow for automation. Use a Send email (V2) action to send the survey. Create a cloud flow. Use the Create an invitation action. Resolve the case. *…
Question
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen. A company uses Dynamics 365 Customer Service. Customer Voice is deployed on the tenant. When a user resolves a case in the system, the individual who reported the incident must automatically receive an email with a link to complete a customer feedback survey. Survey responses must be visible against the resolved case. You need to implement a solution. Solution: Navigate to the resolved case. Select Send Survey. Does the solution meet the goal?
Options
- AYes
- BNo
How the community answered
(49 responses)- A16% (8)
- B84% (41)
Explanation
- Create a cloud flow. Use the Send email (V2) action containing a link to a website that has the embedded survey. Use a Cloud flow for automation. Use a Send email (V2) action to send the survey. * Create a cloud flow. Use the Create an invitation action. Resolve the case. * Navigate to the resolved case. Select Send Survey. https://learn.microsoft.com/en-us/dynamics365/customer-voice/send-survey-flow
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