MB-230 · Question #427
A customer service manager needs a combination of case data analytics and AI insights. The information must include data from the last year. The customer service manager notices that the Customer…
The correct answer is B. For Customer Service historical analytics, select Manage. The Customer Service historical C. Select the Add historical analytics for unified routing check box. Enable historical analytics for unified routing Use the Customer Service admin center or Customer Service Hub app to enable or disable the reports. The metrics are available in the report after 24 hours. 1. Go to one of the apps, and perform the following steps. analytics page…
Question
A customer service manager needs a combination of case data analytics and AI insights. The information must include data from the last year. The customer service manager notices that the Customer Service Hub does not display the information. You need to resolve the issue. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AIn the site map, select Insights in Operations. The Insights page appears.
- BFor Customer Service historical analytics, select Manage. The Customer Service historical
- CSelect the Add historical analytics for unified routing check box.
- DUse the Suggestions for knowledge article authors report.
- EDisable Unified routing.
How the community answered
(43 responses)- A14% (6)
- B72% (31)
- D9% (4)
- E5% (2)
Explanation
Enable historical analytics for unified routing Use the Customer Service admin center or Customer Service Hub app to enable or disable the reports. The metrics are available in the report after 24 hours. 1. Go to one of the apps, and perform the following steps. analytics page is displayed. 2. Select Save and Close. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-cs- historical-analytics-csh
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