Microsoft
MB-230 · Question #427
MB-230 Question #427: Real Exam Question with Answer & Explanation
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Question
A customer service manager needs a combination of case data analytics and AI insights. The information must include data from the last year. The customer service manager notices that the Customer Service Hub does not display the information. You need to resolve the issue. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AIn the site map, select Insights in Operations. The Insights page appears.
- BFor Customer Service historical analytics, select Manage. The Customer Service historical
- CSelect the Add historical analytics for unified routing check box.
- DUse the Suggestions for knowledge article authors report.
- EDisable Unified routing.
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