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ITSM20F · Question #10
The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?
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Service delivery processes
Question
The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?
Options
- AAfter the breach
- BBefore the breach
- CDuring service reporting
- DNever
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Topics
#service level management#SLA breach#proactive communication