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ITIL · Question #334
ITIL Question #334: Real Exam Question with Answer & Explanation
The correct answer is A: 1, 2 and 3 only. The Supplier Manager role focuses on external suppliers only; managing internal supplier relationships falls outside its defined scope in ITIL.
Roles
Question
Which of the following activities are responsibilities of a Supplier Manager? (1) Negotiating and agreeing Contracts (2) Updating the Supplier and Contract database (3) Planning for possible closure, renewal or extension of contracts (4) Managing relationships with internal suppliers
Options
- A1, 2 and 3 only
- B1, 3 and 4 only
- C2, 3 and 4 only
- DNone of the above
Explanation
The Supplier Manager role focuses on external suppliers only; managing internal supplier relationships falls outside its defined scope in ITIL.
Common mistakes.
- B. This option incorrectly includes activity 4 (managing internal suppliers), which is not within the Supplier Manager's defined remit.
- C. This option incorrectly excludes activity 1 (negotiating and agreeing contracts), which is one of the primary duties of the Supplier Manager.
- D. Incorrect because activities 1, 2, and 3 are all genuine and documented Supplier Manager responsibilities.
Concept tested. ITIL Supplier Manager role and responsibilities
Topics
#Supplier Manager#Supplier Management#contract management
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