ITIL · Question #1
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
The correct answer is C. Be kept up-to-date on the progress of an activity. In a RACI matrix, the letter 'I' stands for Informed, meaning that person must be kept up-to-date on the progress and outcomes of an activity without taking any active role in it.
Question
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
Options
- ABe accountable for the outcome of an activity
- BPerform an activity
- CBe kept up-to-date on the progress of an activity
- DManage an activity
How the community answered
(23 responses)- B4% (1)
- C87% (20)
- D9% (2)
Why each option
In a RACI matrix, the letter 'I' stands for Informed, meaning that person must be kept up-to-date on the progress and outcomes of an activity without taking any active role in it.
Accountability for the outcome corresponds to the 'A' (Accountable) designation in RACI, not 'I'.
Performing an activity is the role of the 'R' (Responsible) designation in RACI, not 'I'.
The 'I' in RACI stands for Informed. A person designated as Informed has no responsibility for performing, managing, or owning an activity - they simply receive timely communication about its status and results. This is a passive stakeholder role fulfilled through notifications and reports from those executing the task.
Managing or owning an activity is associated with the 'A' (Accountable) role, not the 'I' (Informed) role.
Concept tested: RACI matrix Informed role and responsibilities
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