PeopleCert
ITIL-F · Question #84
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
The correct answer is A. Yes: for information purposes, a known error record can be created at any time it is prudent to do so. See the full explanation below for the reasoning.
Question
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Options
- AYes: for information purposes, a known error record can be created at any time it is prudent to do so
- BNo: the Known Error should be created before the problem is logged
- CNo: a known error record is created when the original incident is raised
- DNo: a known error record should be created with the next release of the service
How the community answered
(21 responses)- A76% (16)
- B5% (1)
- C14% (3)
- D5% (1)
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