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ITIL-F · Question #400

Which of the following is an example of self-help capabilities?

The correct answer is A. Menu-driven range of facilities used to access service requests. See the full explanation below for the reasoning.

Question

Which of the following is an example of self-help capabilities?

Options

  • AMenu-driven range of facilities used to access service requests
  • BCalls to the service desk to register standard changes
  • CA software update downloaded automatically to all laptops in an organization
  • DSoftware to allow programmers to debug code

How the community answered

(48 responses)
  • A
    77% (37)
  • B
    13% (6)
  • C
    6% (3)
  • D
    4% (2)

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