PeopleCert
ITIL-F · Question #400
Which of the following is an example of self-help capabilities?
The correct answer is A. Menu-driven range of facilities used to access service requests. See the full explanation below for the reasoning.
Question
Which of the following is an example of self-help capabilities?
Options
- AMenu-driven range of facilities used to access service requests
- BCalls to the service desk to register standard changes
- CA software update downloaded automatically to all laptops in an organization
- DSoftware to allow programmers to debug code
How the community answered
(48 responses)- A77% (37)
- B13% (6)
- C6% (3)
- D4% (2)
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